Privacy Policy for SamaTrending

Effective Date: May 2, 2025

Welcome to SamaTrending. We are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website samatrending.com (the “Site”) and when you interact with us, including through services like WhatsApp.

Please read this privacy policy carefully. If you do not agree with the terms of this privacy policy, please do not access the site or use our services.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

  • Personal Data: Personally identifiable information, such as your name, shipping address, email address, telephone number, and demographic information (such as age, gender, hometown), that you voluntarily give to us when you register with the Site, place an order, or when you choose to participate in various activities related to the Site, such as contacting customer support.
  • Derivative Data: Information our servers automatically collect when you access the Site, such as your IP address, your browser type, your operating system, your access times, and the pages you have viewed directly before and after accessing the Site.
  • Financial Data: Financial information, such as data related to your payment method (e.g., valid credit card number, card brand, expiration date) that we may collect when you purchase, order, return, or exchange goods from the Site. We store only very limited, if any, financial information that we collect. Otherwise, all financial information is stored by our payment processors [List Your Payment Processors, e.g., Stripe, PayPal, Local Payment Gateways] and you are encouraged to review their privacy policy.
  • Order Information: Details about the products you purchase, order history, shipping details.
  • Communication Data: Information you provide when you contact us via email, contact forms, or through communication platforms like WhatsApp, including your phone number and the content of your messages.

2. How We Use Your Information

Having accurate information about you permits us to provide you with a smooth, efficient, and customized experience. Specifically, we may use information collected about you to:

  • Create and manage your account.
  • Process your orders, payments, and manage deliveries and returns.
  • Email you regarding your account or order.
  • Respond to your inquiries and provide customer support, including via WhatsApp.
  • Send you newsletters, promotions, and marketing communications (where you have consented).
  • Request feedback and contact you about your use of the Site.
  • Improve the efficiency and operation of the Site.
  • Monitor and analyze usage and trends to improve your experience.
  • Prevent fraudulent transactions, monitor against theft, and protect against criminal activity.
  • Comply with legal and regulatory requirements.
  • Automate certain communications related to your orders or support requests via WhatsApp (see section below).

3. Use of WhatsApp Business Platform

We use the WhatsApp Business Platform provided by Meta Platforms, Inc. (“Meta”) to communicate with you for customer service, order updates, and, with your explicit consent, for marketing purposes. This may include automated messages.

  • When you communicate with us via WhatsApp, Meta may receive or collect information based on your interaction, subject to Meta’s own WhatsApp Privacy Policy and WhatsApp Business Policy.
  • We collect your WhatsApp phone number when you initiate contact or provide it to us for communication.
  • We process the content of your WhatsApp communications to provide support and fulfill your requests.
  • Data shared with Meta may be used by Meta according to their policies. We primarily use the WhatsApp API for sending and receiving messages as described above.

4. Disclosure of Your Information

We may share information we have collected about you in certain situations. Your information may be disclosed as follows:

  • By Law or to Protect Rights: If we believe the release of information about you is necessary to respond to legal process, to investigate or remedy potential violations of our policies, or to protect the rights, property, and safety of others, we may share your information as permitted or required by any applicable law, rule, or regulation.
  • Third-Party Service Providers: We may share your information with third parties that perform services for us or on our behalf, including payment processing, data analysis, email delivery, hosting services, customer service, shipping, and marketing assistance.
  • Meta Platforms, Inc.: As required for the use of the WhatsApp Business Platform, certain data related to your use of WhatsApp for communication with us is shared with or processed by Meta, subject to their terms and policies.
  • Business Transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
  • With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Data Security

We use administrative, technical, and physical security measures to help protect your personal information. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other type of misuse.

6. Data Retention

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.

8. Cookies and Tracking Technologies

We may use cookies, web beacons, tracking pixels, and other tracking technologies on the Site to help customize the Site and improve your experience. For more information on how we use cookies, please refer to our Cookie Policy [Link to Cookie Policy if you have one, otherwise remove or integrate details here].

9. Third-Party Websites

The Site may contain links to third-party websites and applications of interest, including advertisements and external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information.

10. Children’s Privacy

Our Site and services are not intended for use by children under the age of [Insert Age, e.g., 16 or 18 depending on regulations]. We do not knowingly collect personal information from children under this age.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on the Site and updating the “Effective Date” at the top. You are advised to review this Privacy Policy periodically for any changes.

12. Contact Us

If you have questions or comments about this Privacy Policy, please contact us:

SamaTrending
5830 E 2nd St, Ste 7000, USA
Email: info@samatrending.com
Via our Contact Page: https://samatrending.com/contact/